Customer Service

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. This course provides training for call center agents to develop the skills needed to excel in customer service roles. Topics include communication techniques, active listening, managing difficult customers, and problem-solving.