Customer Support

Technology is always changing – and always improving. Once customer support was only offered by calling a 1-800 number and talking to someone over a line. But these days, customer support can be done over a variety of methods, including text messages and webchats. Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both! This course focuses on the skills required for providing excellent customer support, including troubleshooting, providing timely solutions, and maintaining positive customer relationships.