Telephone Etiquette

In this growing electronic age, we often forget how important it can be to have simple telephone etiquette. Outside the realm of texting and emails, many people still use the telephone as a primary source of communication. Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge. This course teaches best practices for professional phone communication, including how to handle calls, manage customer inquiries, and maintain a courteous and professional demeanor on the phone.